Delivery Information

At Sugar Rush Emporium, we understand how important it is for you to receive your orders quickly and safely. That’s why we offer reliable and flexible shipping options to ensure your purchases arrive promptly, with tracking available on all deliveries for peace of mind.

Our Delivery Partners

We work with trusted couriers to handle your orders with care and efficiency, including:

• Royal Mail
• ParcelForce
• DHL
• DPD

No matter the size of your order, we select the most appropriate service to get your items delivered on time.

Shipping Methods and Costs

We offer several shipping options to cater to your needs:

1. Royal Mail Tracked 48
   • Cost: £3.99
   • Delivery Time: 2 to 3 business days (Monday to Saturday)
   • This is a great option for standard delivery, providing affordable, reliable shipping with full tracking.
2. Royal Mail Tracked 24
   • Cost: £5.99
   • Delivery Time: 1 to 2 business days (Monday to Saturday)
   • Ideal if you need your items quickly, Royal Mail Tracked 24 ensures prompt delivery with tracking updates.
3. DHL | DPD | ParcelForce (Courier)
   • Cost: £6.99
   • Delivery Time: Currently Unavailable
   • While this service is not available at the moment, when offered, DPD Next Day provides swift delivery for those who need their orders urgently.

   Important: DPD does not deliver on weekends. Please allow up to 2 days for delivery in case of delays.

For larger parcels, we typically use DHL, DPD, or ParcelForce to ensure secure and efficient delivery. Regardless of the courier, you’ll receive tracking information so you can monitor the status of your package from dispatch to delivery.

Free Tracked Delivery on Orders Over £50

Spend £50 or more in a single transaction, and enjoy free tracked delivery on your order! This is automatically applied at checkout, ensuring you get a reliable delivery service without any extra charge. Whether it’s Royal Mail Tracked 48, Tracked 24, or one of our other partners, your package will be sent via a fully tracked service, and you’ll be able to follow its progress online.

Delivery Timelines and Processing

We strive to dispatch all orders promptly; however, during busy periods, such as holiday seasons or sales, please allow up to 3 days for your order to be processed and dispatched. Our delivery times refer to the period after your package has been shipped, and we always aim to dispatch orders as quickly as possible.

Note: Delivery timelines are estimates and can vary slightly based on your location or external factors, such as courier delays during busy periods.