By Type
By Brands
By Flavour
By Type
By Brands
By Flavour
To order, simply browse our products, add your favourites to the cart, and head to checkout. Enter your shipping details and choose a payment method to complete your order securely.
Once your order is dispatched, you’ll receive an email with a tracking link. You can also visit our Order Tracking page to view delivery progress.
We currently deliver to the following countries: UK, Ireland, Germany, France, Spain, Switzerland and the USA. Shipping charges are calculated on the checkout.
For international delivery requests that are not on the list, please contact us directly and we’ll advise if shipping is available to your location.
We know how exciting it is waiting for your treats to arrive!
Here’s what to expect depending on your order type:
Processing time: 2–4 working days.
Delivery time: 2–3 working days after dispatch.
You’ll receive an email with tracking once your order ships.
These can take 7–14 days, as they are brought in from our Netherlands or UK distribution hubs. Due to this, please allow up to 14 days extra.
If your order includes Ritter Sport or other German brands, expect a slightly longer wait.
You can check your order status here:
👉 Track My Order
If your order hasn’t arrived after the above timeframes, please:
Double-check the tracking link
Check with neighbours or a safe place
Contact us via our Support Form
We’ll always do our best to help!
Certain items (like German or Dubai imports) are sourced on demand for maximum freshness. These products may take 7–14 working days to dispatch. Timeframes are clearly shown on product pages.
If your order hasn’t been packed yet, we can usually amend it. Contact us as soon as possible with your order number and the items you’d like to change.
Check with household members, neighbours, or your designated safe place first. If the parcel still can’t be located, contact us with your order number and tracking ID. We’ll raise a case with the courier and resolve it for you.
If your parcel hasn’t arrived after the estimated delivery window, we’ll investigate with the courier. Once confirmed lost, we’ll offer a replacement or refund depending on your preference.
We monitor temperatures carefully. If it’s too warm, we may delay dispatch or recommend express delivery. Unfortunately, we can’t guarantee the condition of meltable items unless temperature-safe options are used.
Oh no! We’re really sorry to hear something arrived damaged – we always aim to pack every order with care.
Here’s what to do if your item was damaged in transit:
Please take a clear photo of the damaged item(s) and packaging, ideally showing:
The product damage
The box or envelope it arrived in
Any shipping label or damage to the parcel
Use our Support Ticket Form and attach your photo(s).
Be sure to include:
Your order number
A short description of the issue
Once we receive your message:
We’ll review it and usually respond within 24–48 hours
If eligible, we’ll offer you a replacement, store credit, or refund
We’re really sorry if you received the wrong item — that’s never the experience we want for our customers.
Sometimes similar products (like flavours or pack sizes) can look alike. Please check the label on the item to confirm if it’s not what you ordered.
If it’s definitely incorrect, snap a clear photo of:
The item you received
The packaging it came in
Your order number or packing slip (if included)
Use our Support Form and let us know:
What you ordered
What you received
Attach the photo(s)
We accept major credit/debit cards, Clearpay, and bank payments via Trustly. All transactions are processed securely using encrypted gateways.
Yes! With Clearpay, you can split your purchase into 4 interest-free payments. Clearpay’s terms apply and approval is required at checkout.
Yes – our website uses SSL encryption and Stripe’s bank-grade security systems. Your card details are never stored.
No – we do not store or have access to your card or bank login details. Payments are handled externally by Stripe, Clearpay, or Trustly.
We want you to be delighted with your order. If something’s wrong, please visit our Returns & Refunds page. Contact us within 14 days and we’ll guide you through the process.
Yes! Our digital gift vouchers are available in amounts from £5 to £100. They’re delivered via email and include a personalised message. To redeem, just enter the code during checkout.
Use our Sweets by Diet section to find Vegan, Vegetarian, Halal, Dairy-Free, and Gluten-Free categories. It’s the fastest way to find what fits your needs.
Each product page includes an ingredients and allergen section. If you have severe allergies, please check this carefully or contact us before ordering.
Yes – wherever possible, we label items with key allergen information. Some items may include additional external labels from our team to ensure your safety.
Many are, but please read each product’s age guidance. Some sweets (e.g. gobstoppers or sour items) may not be suitable for young children. Adult supervision is always advised.
Yes! Visit our Themes section to find sweets for Easter, Halloween, Christmas, birthdays, parties and more.
You can add a personalised gift message during checkout, please make sure you visit the “Gift Message” area where you are able to choose a design to be printed on gloss card for the ultimate gift. We charge £1 for this service. – Some items may include an optional gift wrap upgrade – this will be shown on the product page if available and costs just £4.99.
Yes – our Sugar Rush Loyalty Points program is coming soon! Earn points on every order and redeem them on future purchases. Keep an eye on our homepage and emails for updates.
Yes, we work with shops and resellers across the UK. Contact us for wholesale pricing and minimum order details.
If you love sweets and have an audience, we’d love to hear from you! Apply via our Affiliate Program page or email us with your media links.
The Sweet Elite Club is our exciting new loyalty and engagement club designed to reward our most passionate customers! As a Sweet Elite member, you’ll unlock FREE gifts, exclusive discounts, and secret perks just by doing things you already love, like:
Tagging us in social posts 🍬
Leaving product reviews ⭐
Sharing your unboxings 🎁
Referring friends 📨
Shopping frequently 💳
Commenting and engaging across our platforms 🗨️
It’s completely FREE to join and full of fun surprises. The more you engage, the more you earn. Watch for the Sweet Elite badge around the site to get started.
Email us at [email protected] or use our Contact Form. We aim to respond within 24 hours Mon–Fri or 48 hours on weekends.
We’re available Monday–Friday, 9am–5pm. Weekend messages may be delayed but we’ll respond as soon as possible.
Yes – we’re a fully registered UK business with our head office in Norfolk and distribution sites in Nottingham and the Netherlands (for EU imports).
We’ve got custom sweets for every kind of event – cones, favours, jars and more!
We cater for office parties, birthday parties, theatre shows, commercial gifting, candy cart supplies and more!
Check out our Sweets For Events page for more information.