Terms & Conditions

1. Introduction

Welcome to Sugar Rush Emporium! These terms and conditions outline the rules and regulations for the use of our website and services, located in Norfolk, England, UK. By accessing this website and placing an order with us, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.

2. Definitions

• “Company”, “We”, “Our”, and “Us” refer to Sugar Rush Emporium.
• “Website” refers to www.sugarrushemporium.co.uk.
• “You” and “Your” refer to the customer or user of our website.

3. Use of the Website

• You must be at least 18 years old to use this website or make a purchase.
• You agree to use this website in accordance with these terms and conditions and for lawful purposes only.
• We reserve the right to terminate your access to the website without notice if we believe that you are violating these terms and conditions.

4. Products and Services

• All products and services are subject to availability and may be withdrawn at any time without notice.
• We strive to display accurate product descriptions and images, but we do not warrant that the content on our website is accurate, complete, reliable, current, or error-free.

5. Orders

• By placing an order, you are offering to purchase a product subject to these terms and conditions.
• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse any order placed by you.

6. Pricing and Payment

• All prices are in GBP (£) unless otherwise stated.
• Prices are subject to change without notice.
• Payment must be made at the time of order via the payment methods specified on our website.
• If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

7. Shipping and Delivery

• We aim to dispatch orders within 2-3 business days. Delivery times may vary depending on your location.
• Delivery costs will be added to your order and displayed at checkout.
• We are not responsible for any delays caused by the carrier or customs clearance.

8. Returns and Refunds

• If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, provided the item is unused and in its original packaging, unless a product has an issue such as wrong expiry, wrong labelling or faulty.
• To initiate a return, please contact us at help@sugarrushemporium.co.uk with your order details and what the reason for the return is.
• Refunds will be processed within 14 days of receiving the returned item.
• Return shipping costs are the responsibility of the customer unless the item is faulty or an issue with the product has occured.

9. Intellectual Property

• All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Sugar Rush Emporium or its content suppliers and is protected by UK and international copyright laws.
• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.

10. Limitation of Liability

• To the maximum extent permitted by law, Sugar Rush Emporium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the website or products.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.

13. Contact Information

• If you have any questions about these terms and conditions, please contact us at info@sugarrushemporium.co.uk.

Thank you for shopping with Sugar Rush Emporium!