Delivery Information

At Sugar Rush Emporium, we are committed to ensuring your orders arrive promptly and securely. To achieve this, we offer a variety of reliable, fully tracked shipping options tailored to your needs.

Our Delivery Partners

We collaborate with trusted couriers to handle your orders with care and efficiency:

• Royal Mail

• ParcelForce

• DHL

• DPD

Depending on your order’s size and destination, we select the most suitable service to ensure timely delivery.

Shipping Methods and Costs (UK)

Royal Mail Tracked 48

• Cost: £3.99

• Delivery Time: 2 to 3 business days (Monday to Saturday)

• Details: An affordable and reliable option with full tracking.

Royal Mail Tracked 24

• Cost: £5.99

• Delivery Time: 1 to 2 business days (Monday to Saturday)

• Details: Ideal for urgent deliveries, offering prompt service with tracking updates.

Courier Services (DHL, DPD, ParcelForce)

• Cost: £6.99

• Delivery Time: Currently Unavailable

• Details: Typically used for urgent or larger orders. Please note, DPD does not deliver on weekends; allow up to 2 days for delivery in case of delays.

For larger parcels, we utilize DHL, DPD, or ParcelForce to ensure secure and efficient delivery. Regardless of the courier, you’ll receive tracking information to monitor your package from dispatch to delivery.

International Shipping – We Ship Worldwide!

We are pleased to offer worldwide shipping through Royal Mail’s International Tracked service, providing full tracking to the delivery point, online delivery confirmation, and compensation cover up to £50.

Shipping Charges:
The shipping charges for international orders are calculated at checkout based on the delivery address you provide. You’ll be able to see the exact shipping cost before completing your purchase.

Customs Fees:
Please note, we are not liable for any customs fees, duties, or taxes that may be incurred for international orders. These fees are the responsibility of the customer and vary depending on the destination country.

Delivery Times:

• Europe: 3-5 working days

• Rest of the World: 5-7 working days

We strive to ensure timely and safe delivery of all international orders, and we will provide you with tracking information so you can follow your order’s progress.

Special Notes

• German Products: When you order items that are directly imported from Germany, we ensure their maximum freshness by ordering these products directly from suppliers in Germany. Please note that these products may take slightly longer to arrive, as they are shipped separately to maintain their quality.

• Order Processing Time: We aim to dispatch all orders within 3 business days. However, during busier periods or due to certain circumstances (including orders containing overseas items such as those from Dubai or Germany), this can occasionally take up to 1 week. In such cases, we will notify you promptly to keep you informed.

• Tracking: All orders, regardless of size, will be shipped with full tracking. This allows you to monitor your order from dispatch to delivery for peace of mind.

• Busy Periods: During busy times, such as peak seasons or promotions, delivery may be delayed further. We will always keep you updated on the status of your order and notify you of any changes.

We strive to provide you with the best possible service and ensure your order reaches you safely and on time. If you have any questions about our delivery process or need further assistance, don’t hesitate to contact us.